Frequently Asked Questions
Everything you need to know about shopping with BIN ILYAS
What are your standard shipping times?
For domestic orders within Pakistan, delivery typically takes 3 to 5 business days. International shipping varies by location but generally arrives within 10 to 15 business days.
Which payment methods do you accept?
We accept Cash on Delivery (COD) for domestic orders, as well as major credit/debit cards (Visa, Mastercard) and secure online payment gateways for both local and international customers.
What is your return and exchange policy?
You can return or exchange any unused item in its original packaging within 7 days of delivery if the product is defective or does not match your order.
Are the colors of the products accurate on the website?
While we strive for color accuracy, slight variations may occur due to professional lighting during photography or your device's screen settings.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email or SMS containing a tracking number and a link to the courier's portal to monitor your shipment.
Do you offer customization or stitching services?
Yes, for our unstitched collections, we offer premium stitching services. You can select the custom size option on the product page and provide your measurements.